You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day
on which you or a third party other than the carrier designated by you
you have or have taken possession of the last goods.

To exercise your right of withdrawal, you must:

Complexes
Markwart, Schnellbacher, Stengel, Werner GbR
In Dau 8
50678 Cologne
Germany
Email: contact@compleks.de

by means of a clear statement (e.g. a letter sent by post or email)
of your decision to withdraw from this contract.
You may use the attached sample cancellation form, but this is not mandatory.

Consequences of revocation

If you withdraw from this contract, we will refund all payments
that we have received from you, including delivery costs (except for additional costs,
resulting from your choosing a different delivery method than the one offered by us,
cheapest standard delivery), immediately and at the latest within fourteen days from the day
on which we received notification of your cancellation of this contract.

For this repayment we will use the same means of payment
that you used in the original transaction,
unless something else has been expressly agreed with you;
Under no circumstances will you be charged any fees for this refund.

We may refuse repayment,
until we have received the goods back or
until you have provided proof that you have returned the goods,
whichever is earlier.

You must return the goods promptly and in any event no later than fourteen days
from the day on which you notify us of the cancellation of this contract,
to return or hand over to us.

The deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods,
if this loss in value is due to a check of the condition, properties and functioning
the goods is due to unnecessary handling of them.

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📄 Sample cancellation form

If you wish to cancel the contract, please fill out this form and send it back to us.

To:
Compleks Wines
In Dau 8
50678 Cologne
Email: [your address]

I/we hereby revoke the contract concluded by me/us
about the purchase of the following goods:
__________________________________
Ordered on: _______________ / received on: _______________
Name of consumer(s): ____________________________
Address of the consumer(s): _________________________
Signature of the consumer(s) (only if notification is made on paper):
________________________
Date: _________________